Cancellation & Refund Policy
Last updated: 24 October 2026
We want every customer to drive off happy. Here is how cancellations, rescheduling and refunds work.
Rescheduling and cancellation
- Free reschedule or cancellation up to 2 hours before your slot.
- Cancellations within 2 hours of the slot, or visits where we cannot access the car, may attract a ₹99 visit fee.
- If it rains during your slot, we reschedule for free.
Not happy with a wash?
Tell us within 24 hours with photos. We'll redo the affected areas free of charge. If we still can't make it right, we'll offer a partial or full refund.
Rain guarantee
If heavy rain hits within 24 hours of an exterior clean, WhatsApp us a photo and we'll do a free exterior re-wipe in your next convenient slot.
Subscriptions
Cancel anytime before your next billing date to stop renewal. Paid months aren't refundable, except for washes we were unable to deliver, which we refund pro rata.
Shop products
- Unopened products can be returned within 7 days of delivery.
- Damaged or defective products are replaced free. Message us a photo within 48 hours of delivery.
- For hygiene reasons, opened products and used microfibre cloths cannot be returned unless defective.
How refunds are paid
Online payments are refunded to the original payment method within 5–7 working days of approval. Cash payments are refunded by UPI or bank transfer.
Contact
Email hello@cleanmycar.in or WhatsApp +91 90000 00000 with your booking or order ID.